Provide your customers with 24/7 support. Instantly.

We help housing associations, councils and charities to support vulnerable residents. With our AI powered chatbot, we help citizens access information and advice through their phones.
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So, what is a chatbot?

So, what is a chatbot?

Chatbots are a new way of getting information. Using existing messaging platforms, you simply ask a question and you receive an instant response. Except it’s not a human that answers, it’s a computer program.

This technology is being used throughout the commercial sector. Bots help these companies provide awesome 24/7 service, but they also improve efficiency. It allows them to reduce the number of call-centre staff and to achieve key business outcomes.

Chatbots are now being used for all sorts of things. They can help you interact with your bank out of normal opening hours, book tickets for a gig, or even order a pizza.

Ally is bringing this advanced technology to the public sector. We believe that AI and chatbots can solve some of society’s biggest problems. We’re starting out by looking at poverty and homelessness. We use advanced tech to help people increase their income, move into work and connect them with local charities.

If you’re working in these areas, or think chatbots could help your organisation, get in touch!

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How does it work?


Chatbots operate on a range of different platforms. You can access the service through text messages, popular social media platforms, or through websites.

This means that an individual can gain valuable advice and information without leaving their home. Our breadth of different media mean that people can access it regardless of whether they have a smartphone, or are digitally ‘literate’.

Once they reach our service, they simply say ‘hello’ to Ally, and then they start chatting.

SMS

Simple and lightweight. We support individuals without smartphones to access our services.

Websites

Our chatbots can sit on websites, allowing individuals to access it from their own computers, on their phones, or at libraries and community centres.

Facebook

Our Facebook chatbot helps you to support users on the platforms that they are already using.

Google Home/ Amazon Alexa

We are currently building our chatbots so that they are able to be voice operated. This would allow us to help people with limited literacy and elderly populations.

What can it do?


Out of hours support:

Citizens don't only have issues during normal office hours. With Ally, you can ensure that vital information and support is available 24 hours a day, 7 days a week, on demand and free at the point of access for residents in need.

Automated form filling:

From housing benefit applications to repair requests, online forms can be complex and time-consuming. With Ally, citizens can receive guided support and complete forms quickly and effectively through their mobile phone.

Send reminders:

It can be hard to reach out to residents effectively through post or over the phone. With Ally, you can send automated notifications and reminders directly to the people you need to reach.